Kilowatt Heating, Air Conditioning and Electrical Blog: Posts Tagged ‘Customer Service’

Kilowatt Earns Esteemed 2016 Angie’s List Super Service Award

Thursday, February 16th, 2017

Kilowatt Heating, Air Conditioning & Electrical has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Heating & Air Conditioning companies in Los Angeles were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

When presented with the award, Kilowatt president Dean Gilford thanked the Angie’s List members who wrote many glowing reviews, “Our team works hard every day to provide the best possible experience for our customers. It means so much to have our efforts recognized with this prestigious award and the kind words of our customers. Thank you.”

Located in the heart of Sherman Oaks, Kilowatt has provided their neighbors in Los Angeles and the San Fernando Valley with A+ Rated HVAC and electrical services for almost 30 years. All work is guaranteed.  One thing customers appreciate about Kilowatt is the no-obligation free estimates for new or replacement heating and air conditioning as well as home re-wiring and circuit panel upgrades. Customers also raved about Kilowatt’s affordable straight forward pricing for maintenance and repair services.  “They are a great company,” is a frequent refrain in Kilowatt’s reviews.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

To find out more about Kilowatt Heating, Air Conditioning & Electrical go to or call 818-780-0701.


Award reflects company’s consistently high level of customer service

Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

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