Kilowatt Heating, Air Conditioning and Electrical Blog:
Posts Tagged ‘Awards’

Kilowatt Earns Esteemed 2017 Angie’s List Super Service Award

Thursday, January 18th, 2018

Award reflects company’s consistently high level of customer service

 

ShermanOaks, CA January 17th 2018 – Kilowatt is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017

“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

“It’s always an honor to receive the Angieslist Super Service Award. Independently verified Customer Satisfaction surveys are a main component of the selection process and making our customers happy is our top priority. So this is a real confirmation that our efforts are successful. Thank you,” says Dean Gilford the Kilowatt company president.

Kilowatt Heating, Air Conditioning & Electrical has been listed on Angie’s List since 2009. This is the 7th year Kilowatt has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For 30 years Kilowatt has provided A+ Rated 100% Satisfaction Guaranteed Heating, Air Conditioning & Electrical services to homeowners in Los Angeles and the San Fernando Valley.

Congratulations to our amazing team Kilowatt. From our friendly customer care representatives, to our professional service technicians, to the installers who do the heavy lifting. Thank you. Because of your hard work Kilowatt has been recognized again, by our wonderful customers, with the Angieslist Super Service Award. Only 5% of home service providers are honored with this award. It is a testament to the team I am so proud of and grateful for.

 

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May 2017 Employee of the Month

Monday, May 1st, 2017

When Jessica Franco came to Kilowatt a few years ago we knew right away that she was a keeper. Smart and curious about every aspect of heating, air conditioning, electrical and customer service, accounting, ordering parts… She’s amazing! In fact when our service technicians go for additional training she goes with them and takes the same classes they do. Many times Jessica can be heard talking a customer through an over-the-phone diagnosis of a problem. She is truly caring, organized, and the funnest perfectionist you could ever meet.

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Kilowatt Earns Esteemed 2016 Angie’s List Super Service Award

Thursday, February 16th, 2017

Kilowatt Heating, Air Conditioning & Electrical has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Heating & Air Conditioning companies in Los Angeles were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

When presented with the award, Kilowatt president Dean Gilford thanked the Angie’s List members who wrote many glowing reviews, “Our team works hard every day to provide the best possible experience for our customers. It means so much to have our efforts recognized with this prestigious award and the kind words of our customers. Thank you.”

Located in the heart of Sherman Oaks, Kilowatt has provided their neighbors in Los Angeles and the San Fernando Valley with A+ Rated HVAC and electrical services for almost 30 years. All work is guaranteed.  One thing customers appreciate about Kilowatt is the no-obligation free estimates for new or replacement heating and air conditioning as well as home re-wiring and circuit panel upgrades. Customers also raved about Kilowatt’s affordable straightforward pricing for maintenance and repair services.  “They are a great company,” is a frequent refrain in Kilowatt’s reviews.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

To find out more about Kilowatt Heating, Air Conditioning & Electrical go to www.KilowattHVAC.com or call 818-780-0701.

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Award reflects company’s consistently high level of customer service

Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

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