Congratulations Andrew Johnson – University of Miami class of 2021! Andrew, who is studying Economics as well as Ecosystem Science and Policy, wrote the winning Stay Cool Scholarship essay in answer to our question: “What can homeowners do to help their home stay cool and use less energy?” For this he is being awarded a scholarship of $750!
Kilowatt Heating, Air Conditioning and Electrical Blog: Archive for the ‘Awards’ Category
Kilowatt’s “Stay Cool” Scholarship Winner for 2018
Monday, March 12th, 2018Kilowatt Recognized with Customer Care Leadership Award
Tuesday, February 27th, 2018
Year after year American Standard heating and air conditioning equipment is rated #1 by the most respected consumer reporting magazine in the world. Kilowatt is committed to providing the very best for our customers. It’s easy to see why Kilowatt and American Standard are a match made in happy-homeowner-heaven 
😊 Last night our suppliers surprised us by recognizing Kilowatt with a Customer Care Leadership Award from American Standard. Thanks guys, we are truly honored.
But what does this Customer Care Leadership award mean to YOU? Quite simply it means lower prices on better equipment and an excellent installation by factory trained installers. It means a 100% Satisfaction Guarantee from trustworthy companies that put your needs first.
Kilowatt Earns Esteemed 2017 Angie’s List Super Service Award
Thursday, January 18th, 2018
Award reflects company’s consistently high level of customer service
ShermanOaks, CA January 17th 2018 – Kilowatt is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
“It’s always an honor to receive the Angieslist Super Service Award. Independently verified Customer Satisfaction surveys are a main component of the selection process and making our customers happy is our top priority. So this is a real confirmation that our efforts are successful. Thank you,” says Dean Gilford the Kilowatt company president.
Kilowatt Heating, Air Conditioning & Electrical has been listed on Angie’s List since 2009. This is the 7th year Kilowatt has received this honor.
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For 30 years Kilowatt has provided A+ Rated 100% Satisfaction Guaranteed Heating, Air Conditioning & Electrical services to homeowners in Los Angeles and the San Fernando Valley.
Congratulations to our amazing team Kilowatt. From our friendly customer care representatives, to our professional service technicians, to the installers who do the heavy lifting. Thank you. Because of your hard work Kilowatt has been recognized again, by our wonderful customers, with the Angieslist Super Service Award. Only 5% of home service providers are honored with this award. It is a testament to the team I am so proud of and grateful for.
Ellie Nagler We Love You!
Monday, December 4th, 2017
If you walk into Kilowatt headquarters chances are you will hear Ellie on the phone walking a neighbor through an over-the-phone troubleshooting conversation. “Is the circuit breaker tripped?” “Check to make sure the filter is clean…” Ellie is a professional problem solver and she faces every challenge in the most patient & caring way possible.
Ellie is like a mom to everyone who works at Kilowatt and all of our customers too.
We LOVE Hiring Veterans
Wednesday, November 8th, 2017
November 2017 Employee of the Month
Wednesday, November 1st, 2017Hector Basurto can do anything. Diagnose issues with your air conditioning system? No problem. Re-wire your home? No problem. Install a furnace, teach the new guy, take a call on a Sunday when it’s his day off? No problem. Do you see why we love Hector so much? He works hard and he expects the same of everyone on his team. Everyone wants to be on his team. That’s the kind of guy he is, a natural born leader.
Rob Scott – September Employee of the Month
Sunday, September 3rd, 2017
You know that kid who gets picked first in PE, that everyone wants on his team? That’s Rob. He is a PLEASURE to work with. Rob is strong, capable, smart, funny, a quick learner and a sincerely good guy. We almost lost him this year when he got really sick and his life was saved by the amazing doctors at Cedars. Afterwards when he was finally able to work again we snapped him up for Dean and the guys to teach him the HVAC trade. He works with everyone in the field and in the office. One of the people in the office is his mom Deb! So it’s a real family atmosphere over here, just how we like it. Thanks for giving us your best every day Rob. Congratulations on being voted Employee of the Month!
Deb Scott – August 2017 Employee of the Month
Monday, July 31st, 2017
If you ever had an estimate with Dean then you probably already know Deb Scott. She follows up with our customers and makes sure that everyone is on the same page as far as costs, the scope of work, the exact equipment that will be installed and what to expect on the day of installation. When Deb showed up at Kilowatt with her years of experience working for contractors and her warm and loving personality we couldn’t wait to offer her a job. Deb is a great communicator. She listens, she cares and she makes sure that everyone involved in the conversation understands the same thing. – A skill that takes patience and insight 😉
May 2017 Employee of the Month
Monday, May 1st, 2017
When Jessica Franco came to Kilowatt a few years ago we knew right away that she was a keeper. Smart and curious about every aspect of heating, air conditioning, electrical and customer service, accounting, ordering parts… She’s amazing! In fact when our service technicians go for additional training she goes with them and takes the same classes they do. Many times Jessica can be heard talking a customer through an over-the-phone diagnosis of a problem. She is truly caring, organized, and the funnest perfectionist you could ever meet.
April 2017 Employee of the Month – Alfonso Ramos
Tuesday, April 4th, 2017
Alfonso is the first person ever hired by Kilowatt so, truly our #1 employee. For a long time it was just Dean and Alfonso, out in the field, doing the jobs themselves. Alfonso was the best apprentice Dean ever had and over the years he became the best lead installer, service technician and human resources department all rolled into one. When they needed help Alfonso’s brothers, brother-in-law, and now Alfonso’s son Damien joined the crew.