At Kilowatt, we’ve always dedicated ourselves to providing customers with the best in comfort technology, trained technicians, and superb customer service. Our dedication has paid off in many ways: Here you can see a photo of our own Dean Gilford receiving the Customer Care Dealer Award from our American Standard hero, Jeff Winter.
Here’s how American Standard describes the way they select their handpicked Customer Care Dealers:
- Dealers of the Highest Standing – Dealers are chosen to be Customer Care Dealers because they have displayed a proven commitment to excellence, product knowledge, and customer service.
- Trained Specialists – A Customer Care Dealer is committed to understanding American Standard’s latest technology, making sure that customers receive a system that achieves maximum efficiency, reliability, and comfort.
- Your Opinion Matters – Customer Care Dealers are always searching for ways that they can improve the customer experience. At the heart of the Customer Care program is the Homeowner Satisfaction Survey. This is the best way to assess the dealer’s commitment to customer satisfaction.
What This Means for You, Our Customers
For our Kilowatt customers, this means that we can offer the very best pricing available on equipment, and that our installers are factory-trained and certified to install the highest standards.
It’s also yet another reassurance that you are working with the best! From the first meeting to the installation and follow-up, independent American Standard Customer Care Dealers are here to make your decisions comfortable and worry-free. Fewer than 5% of dealers are awarded this honorable distinction based on their ability to listen, evaluate, and find solutions that work smarter for you and your home.
Make sure that you Look for the Badge: If a dealer is wearing a Customer Dealer Badge, it means that you are working with the finest heating and air conditioning professionals in the business.
Kilowatt Heating, Air Conditioning and Electrical serves West Hollywood, CA and throughout Los Angeles and the San Fernando Valley.